SWITCHBOARD Digitize your phone orders

Manage phone orders digitally to ensure they are accurate and fulfilled on time

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84 %

Conversion rate from phone orders

+ 26 %

Higher AOV vs web orders

43 %

Of orders placed on Switchboard are by registered/repeat orderers

Buyer's Guide

Learn why (and how) leading brands are focusing on building a restaurant tech stack that digitizes every transaction, captures more data, and grows guest lifetime value.

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Switchboard

Streamline operations by enabling your staff or call center agents to quickly digitize and route phone orders to your restaurant.

Switchboard is an intuitive order management tool that ensures call-in orders arrive at your POS just as seamlessly as those placed online.

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Create a specialized menu

Save guest info and order history

Give call-in guests priority

Reduce call times with digital payment

Switchboard Features

Customize your order interface

Create a specialized restaurant menu just for Switchboard that allows agents to quickly place orders and deliver a better guest experience.

Agents can order exclusive items
Search based on multiple menu criteria
Change handoff mode and time if needed
Easily add items and update quantities

Store contact info and order history

Even if your call drops, order and guest information are saved in the cloud. Offer food and drink suggestions to guests based on their saved order history and internal product descriptions.

Provide a better way to pay

Send guests to a payment portal via SMS so they can pre-pay for orders from their mobile devices rather than recite credit card information over the phone.